ATLANTA, Oct 28, 2010 (BUSINESS WIRE) -- Gwinnett Medical Center, located in metropolitan Atlanta, has captured $2.6 million in additional charges in just seven months using MedAssets (MDAS 18.80, +0.62, +3.41%) enhanced Charge Capture Audit (CCA) tool to improve efficiency, breakdown departmental silos and accelerate its cash flow.
Gwinnett Medical Center has been using CCA to drive its charge capture process since 2005. In March 2010, Gwinnett Medical Center began using an enhanced version of CCA with business-driven workflows to reduce phone calls and e-mails to clinical departments. CCA also automates rules to handle exceptions and reduces the rework process, leading to more accurate bills.
"Our Revenue Integrity team uses CCA to improve our rules editing, which has reduced missed charges, increased compliance and reduced the number of people having to focus on reworking accounts," said Michelle Johnson-Bolden, director of revenue integrity at Gwinnett Medical Center. "After seeing the positive results, our clinical departments began using CCA directly to further increase our efficiency, improve our rules editing and compliance and capture more charges."
The enhanced CCA features a work queue-based application, helping healthcare providers eliminate batch-based exceptions. Within the enhanced workflow, all exceptions are automatically routed to resources responsible for researching and correcting billing problems. Built-in rules also automatically resolve exceptions based on client-specific criteria, eliminating non-productive activities. CCA features separate workflows for patient bills and charge exceptions. The tool also features robust reporting and user-driven reporting, advanced find features, the ability to save favorite reports and enhanced data capture abilities.
"MedAssets is focused on developing solutions that provide our customers exception-driven processing, allowing them to focus only on the exceptions," stated Neil Hunn, chief financial officer and president, revenue cycle technology, MedAssets. "With enhanced CCA, healthcare providers will be able to rely on technology and automation to improve efficiency, billing accuracy and net revenue capture to address the tighter and more complex reimbursement environment they are facing due to healthcare reform."
MedAssets will be hosting a Webinar, entitled "Revenue Impacts Everyone...And It Begins With You!" that features Gwinnett Medical Center's success using CCA. The Webinar will be held on Tuesday, Nov. 9 from 10-11 a.m. CST and Thursday, Nov. 11 from 2-3 p.m. CST. To register for the Webinar, click here.
About Gwinnett Medical Center
Gwinnett Medical Center is a not-for-profit healthcare network with acute-care hospitals in Lawrenceville and Duluth that provide award-winning healthcare services. GMC's 4,300 associates and 800 affiliated physicians serve more than 400,000 patients annually. To learn more about how GMC is transforming healthcare, visit gwinnettmedicalcenter.org or follow us at facebook.com/gwinnettmedical, twitter.com/gwinnettmedical or youtube.com/gwinnettmedical.mdas/B
About MedAssets
MedAssets (MDAS 18.80, +0.62, +3.41%) partners with healthcare providers to improve financial strength by implementing spend management and revenue cycle management solutions that help control cost, improve margins and cash flow, increase regulatory compliance and optimize operational efficiency. MedAssets serves more than 125 health systems, 3,300 hospitals and 40,000 non-acute healthcare providers. For more information, go to www.medassets.com.
Mdas/B SOURCE: MedAssets MedAssets
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